Effective Date: 17/05/2025
Welcome to TileNova Ltd Tiling Contractor. These Terms & Conditions outline the rules and regulations for the use of our services, website, and all work we undertake. By hiring our services or using our website, you agree to comply with and be bound by the following terms.
1. Quotations & Pricing
- All quotations are valid for 30 days unless otherwise stated.
- Prices quoted are based on the information provided and may be subject to change if the scope of work changes or unforeseen issues arise.
- A deposit may be required before work commences.
2. Payment Terms
- Payment is due as outlined in the invoice terms.
- Late payments may incur a fee and delay project timelines.
- We accept payments via bank transfer, cash, or other methods agreed upon in advance.
3. Cancellations & Rescheduling
- Cancellations must be made at least 48 hours in advance.
- Late cancellations may be subject to a cancellation fee to cover lost time and scheduling.
- We reserve the right to reschedule work due to weather conditions, material availability, or unforeseen circumstances.
4. Workmanship Guarantee
- We take pride in our work and offer a workmanship guarantee for [insert duration, e.g., 12 months] on all completed tiling services.
- This guarantee covers issues directly related to the quality of installation, not damage caused by misuse, accidents, or structural issues unrelated to our work.
5. Customer Responsibilities
- The customer is responsible for providing clear access to the work area and ensuring all necessary permissions are obtained.
- Any structural or pre-existing issues not visible at the time of quotation may impact the timeline and pricing.
6. Limitation of Liability
- While we aim for the highest standards, we are not liable for any indirect, incidental, or consequential damages resulting from the use of our services.
- We are not responsible for damage to concealed pipes, wiring, or other elements not disclosed or visible at the time of work.
7. Use of Website
- The content on our website is for general information only and may be subject to change without notice.
- Reproduction of any content or images without written permission is prohibited.
8. Privacy Policy
- Any personal information collected via phone, email, or our website will be kept confidential and used solely to provide our services.
- We do not share your information with third parties unless legally required or with your explicit consent.
9. Amendments
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on our website and are effective immediately upon posting.
Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Email: tilenovauk@gmail.com
Phone: 07498 302418